How to Use the Online Order System
The first step is to create a profile in the My HoG section. If you don't have an account yet, just type in your email address and click the button that says "I do not have an account and would like to sign up." Then click the sign in button. You'll go to the sign up page where you will select a password and enter your information.
On this page (or your profile page) there is a box:
Once you check this box, enter the birthdate of yourself and anyone you will place orders for. Our pharmacy staff is notified of your request. There is a short verification process and you receive an email letting you know that you can access the online order system. Then, you'll just click on the red Order Online tab in the pharmacy section of the website and choose the medications and supplies you need.
To order factor, just choose "Clotting Factor" and put in the number of doses you need. The pharmacist will review your prescription and select the appropriate product for you. If you need Amicar syrup or tablets, just enter a quantity of one and the pharmacist will process your order based on your prescription. All of the supplies are there, too. You can look at the entire list of supplies, or use the convenient categories to see commonly used supplies, supplies for peripheral (arm and hand) infusion, supplies for PICC, and supplies for Port. There is also a text box for you to enter any comments or questions for the pharmacy staff.
After you've placed your order, you'll get an email telling you that your order was successfully submitted. Then, once your order is on the way to you, you'll get another email that includes the Fed Ex or UPS tracking number so you can track your order if you like. And, after you've placed your first online order, the system will retain your order and you'll be able to see what you got last time and simply check the re-order button if you want to re-order the same thing.
The online order system is ideal for routine orders. If you're having an emergency, please call the HoG pharmacy so we can expedite your order. If your order is placed after 3pm it may be processed the next day.